



Exactly what's included in each plan — and what isn't. No surprises, no fine print.





GoHighLevel CRM access with basic support, onboarding, and platform management.
Password resets, login assistance, adding or removing users.
Updating business information, company logo, contact information, and business hours.
Forms not creating contacts, emails not sending, calendar display issues, general platform troubleshooting.
Initial connection of one Google or Microsoft calendar.
Connecting one business email account to GoHighLevel.
If an issue is caused by GoHighLevel, Optimized Websites will work with GoHighLevel Support to resolve it.
Covers CRM navigation, contacts, opportunities, calendars, conversations, and basic usage.
Management of platform updates released by GoHighLevel.
Support requests submitted during business hours. Acknowledgement within one business day.
Website hosting is not included in the CRM Only Package.
Website redesigns, new pages, landing pages, or content updates are not included.
Pipelines, opportunity stages, custom fields, dashboards, reports.
Lead nurturing, appointment reminders, follow-up campaigns, sales automations, review campaigns.
Email campaigns, SMS campaigns, funnels, landing pages.
Contact imports, duplicate removal, data organization.
QuickBooks, Stripe, Zapier, Facebook Lead Ads, Mailchimp, other third-party software.
AI Employee, AI Voice, AI Chat, AI Agents.
APIs, webhooks, JavaScript, CSS, custom coding.
Sales strategy, CRM consulting, marketing consulting, business process consulting.
Training sessions beyond the initial onboarding session.
Recovering deleted contacts, workflows, opportunities, or settings from accidental changes.
Support outside normal business hours, weekends, or statutory holidays.
The following are billed at GoHighLevel's current rates and are not included in the monthly subscription:


